The agreement that governs your access to and use of the Polysync platform. Please read it before using the service.
Effective Date: May 1, 2025 · Last Updated: May 25, 2026
By accessing, subscribing to, or using the Service, you confirm that:
If you do not agree to these Terms, you must stop using the Service and cancel any active subscription through the Azure Marketplace.
Polysync is a Software-as-a-Service (SaaS) orchestration platform available on the Microsoft Azure Marketplace. The Service is metadata-driven and enables organisations to:
We may modify, update, or discontinue features of the Service over time. Where a change materially reduces functionality you depend on, we will provide reasonable advance notice where practicable.
From time to time we may make features available as preview or beta. Preview features are provided as-is, may change without notice, and are not covered by any availability or support commitments described elsewhere in these Terms.
Access to the Service is obtained exclusively through the Microsoft Azure Marketplace. All subscription provisioning, billing, payment processing, invoicing, and credit-control activities are handled by Microsoft under the Microsoft Commercial Marketplace Terms and the Microsoft Customer Agreement applicable to your purchase. Polysync is not responsible for billing disputes or errors that arise from the Marketplace platform itself.
Polysync offers subscription plans as listed on the Azure Marketplace product page. Each plan defines the included features, supported platforms, user seats, and any execution limits. Plan details may change. Active subscribers will receive reasonable advance notice of any material change affecting their plan.
If Microsoft makes a free trial of our offer available through the Marketplace, the trial is available once per organisation. At the end of the trial period, continued access requires an active paid subscription. We reserve the right to modify or discontinue any free-trial offering.
You may cancel your subscription at any time through the Azure Marketplace portal. Cancellation takes effect at the end of the current billing period. After cancellation, your tenant data is retained for a 30-day grace period and then permanently deleted, including the tenant database schema. You are responsible for exporting any data you wish to retain before the grace period expires.
Refund eligibility for Marketplace purchases is governed by Microsoft's Marketplace refund policy. Polysync does not independently issue refunds for subscriptions purchased through the Azure Marketplace.
Subject to your compliance with these Terms and payment of applicable fees, Polysync grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service solely for your internal business purposes during the subscription term.
You must not, directly or indirectly:
You agree to use the Service only for lawful purposes and in a manner consistent with all applicable laws and regulations. You must not:
We may suspend or terminate your access immediately if we determine, acting reasonably, that you have materially breached this section.
Access to the Service is authenticated exclusively through Microsoft Entra ID. You are responsible for managing user access within your Entra ID tenant, including provisioning and deprovisioning accounts and assigning the appropriate Polysync role (Administrator or Operator).
You are responsible for the security of credentials and secrets you make available to the Service, including platform authentication material held in connected secret vaults. Polysync handles secrets only as described in our Privacy Policy and does not share them across tenants.
You are responsible for all activity that occurs under your organisation's tenant. You must notify us promptly at support@polysync.com.au if you become aware of any unauthorised access or security incident.
You retain all ownership of and responsibility for the data you input into, generate through, or extract from the Service ("Customer Data"). Polysync claims no intellectual property rights over Customer Data.
You grant Polysync a limited licence to host, store, process, and transmit Customer Data solely to the extent necessary to provide and support the Service, as further described in our Privacy Policy.
You are responsible for ensuring that your collection, storage, and processing of Customer Data through the Service complies with all applicable laws and regulations. You warrant that you have all necessary rights and consents to provide Customer Data to Polysync for processing.
The Service, including all software, code, algorithms, user interfaces, designs, trademarks, logos, documentation, and other materials provided by Polysync, is the exclusive property of Polysync Pty Ltd and is protected by Australian and international intellectual-property laws.
Nothing in these Terms grants you any rights in or to the Service other than the limited licence described in Section 4. All rights not expressly granted are reserved by Polysync.
If you provide feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant Polysync an irrevocable, worldwide, royalty-free licence to use, incorporate, and commercialise that Feedback without obligation or compensation to you.
Polysync targets 99.5% monthly availability for the production web and dispatcher tiers of the Service, excluding scheduled maintenance and events beyond our reasonable control. Service-credit commitments, where offered, are specified in the applicable order form or service-level agreement and do not apply to preview or beta features.
We will provide at least 24 hours' advance notice for planned maintenance that may affect service availability. Emergency maintenance may be performed without prior notice where necessary to preserve security or stability.
The Service orchestrates work executed by third-party cloud platforms. Polysync is not responsible for the availability, performance, or errors of those platforms or of any other infrastructure operated outside its control.
Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree that we may process your information as described in that policy.
Customers subject to the GDPR, the UK GDPR, the Privacy Act 1988 (Cth), or equivalent regulations who require a Data Processing Agreement may request one at support@polysync.com.au.
Each party agrees to maintain the confidentiality of the other party's non-public information disclosed in connection with the Service ("Confidential Information") and to use that information only for the purposes of these Terms. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that was independently developed without reference to the disclosing party's Confidential Information.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POLYSYNC DISCLAIMS ALL WARRANTIES, INCLUDING:
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not fully apply to you. Nothing in these Terms excludes any consumer guarantee that cannot be excluded under applicable law, including under the Australian Consumer Law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYSYNC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY:
arising out of or related to your use of, or inability to use, the Service, regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise), even if Polysync has been advised of the possibility of such damages.
IN NO EVENT WILL POLYSYNC'S AGGREGATE LIABILITY EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO POLYSYNC (VIA THE AZURE MARKETPLACE) IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED AUSTRALIAN DOLLARS (AUD $100), OR THE EQUIVALENT IN YOUR LOCAL BILLING CURRENCY.
Some jurisdictions do not permit the limitation or exclusion of liability for certain types of damages, so the above limitations may not fully apply to you. Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence.
You agree to defend, indemnify, and hold harmless Polysync and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses, or legal fees arising out of or relating to:
The Service enables integration with third-party cloud platforms and secret management services. Your use of those third-party services is governed by those providers' own terms of service and privacy policies. Polysync has no control over, and assumes no responsibility for, the availability, conduct, or practices of any third-party service.
The Azure Marketplace is operated by Microsoft. Your subscription is subject to the Microsoft Commercial Marketplace Terms and to the Microsoft Customer Agreement applicable to your purchase.
The Service may be subject to Australian, United States, European Union, and other export-control and economic-sanctions laws. You represent that you are not located in, organised under the laws of, or ordinarily resident in a jurisdiction subject to comprehensive sanctions, and that you are not on any restricted-party list maintained by an applicable authority. You agree not to use the Service in violation of any such law.
We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice through the application or by email to the contact address associated with your Entra ID account.
Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree, you must stop using the Service and cancel your subscription.
You may terminate these Terms at any time by cancelling your subscription through the Azure Marketplace portal. Cancellation does not entitle you to a refund of any prepaid fees except as required by Microsoft's Marketplace refund policy.
We may suspend or terminate your access to the Service immediately if:
Upon termination, your licence to use the Service ends. Customer Data will be retained for a 30-day grace period after which it will be permanently deleted, including the tenant database schema. Sections 7.1, 8, 11, 12, 13, 14, 16, and 19 of these Terms survive termination.
These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict-of-laws rules. You and Polysync submit to the exclusive jurisdiction of the courts of New South Wales, Australia, for the resolution of any dispute arising out of or related to these Terms or the Service, except where mandatory consumer-protection law in your jurisdiction requires otherwise.
The commercial relationship between you and Microsoft in respect of your Marketplace subscription is governed separately by the Microsoft Customer Agreement and the Microsoft Commercial Marketplace Terms.
Before initiating formal proceedings, the parties will attempt in good faith to resolve any dispute through direct negotiation. To start that process, contact us at support@polysync.com.au.
These Terms, together with the Privacy Policy and any applicable order form or service-level agreement, constitute the entire agreement between you and Polysync with respect to the Service and supersede all prior agreements, representations, and understandings on that subject.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms does not waive our right to enforce it later.
You may not assign or transfer these Terms or your rights under them without our prior written consent. Polysync may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, acts of government, war, terrorism, network outages, or third-party cloud-provider outages.
If you have questions about these Terms, please contact us: