An instance is a separate Polysync workspace. Your organisation can have more than one — for example Development, Test and Production, or one per business unit — and keep their configuration and history completely apart.
| Shared across your organisation's instances | Separate in each instance |
|---|---|
| Your Microsoft Entra organisation and sign-in | Platforms, secret vaults and contention profiles |
| Your user account | Jobs, Tasks, schedules and dependencies |
| Run history and monitoring data | |
| Usage against the instance's plan | |
| Your role in that instance | |
| The instance's display name and colour |
Each instance's data is stored in its own isolated database schema, so configuration in one instance cannot affect another.
Each instance comes from its own Polysync subscription on the Microsoft Azure Marketplace. Subscribe again from the Marketplace and activate the new subscription to add an instance for your organisation.
When you belong to more than one instance, an instance switcher appears in the top bar. It shows your role in each instance and flags subscription issues, such as a subscription that has been suspended.
When you sign in:
The current instance is part of the page address, so you can bookmark a specific instance or share a link to it with a colleague who also has access.
Your role is set separately in each instance. You might be an administrator in Development and an operator in Production. If your access to an instance has been deactivated, it is shown in the switcher but cannot be opened.